For all in-stock NuPrime Audio and Encore Audio orders within North America, your order will ship within two business days, direct from our warehouse located in California. Should your order not be in stock we will ship directly from our factory in Taiwan. We will send you an email confirmation when your order has shipped.
Please create a help desk ticket: https://nuoem.com/helpdesk
A verification email with your Help Desk ID will be generated by the help desk so please check your email including your junk mail folder to confirm receipt.
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